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Privacy Policy

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Last Updated: October 13, 2026

TMS Greenwich is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use and protect your information when you visit or interact with our website, contact us, submit a form, or communicate with us by phone, email or text message.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Request a free discovery call or information about our services
  • Fill out a form on our website
  • Contact us by email, phone, SMS or other communication channels
  • Schedule an appointment or ask us to verify your insurance benefits

The information we collect may include:

  • Name, phone number and email address
  • The service you are interested in and the information you choose to include in your message
  • Insurance information, where you ask us to verify your benefits

Please do not include detailed medical information in our website contact form. Health information shared as part of your care is protected under our Notice of Privacy Practices, which you receive as a patient.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, usage data, cookies and similar tracking technologies.

2. How We Use Your Information

We may use the information you provide for purposes such as:

  • Responding to your inquiries and discovery call requests
  • Scheduling appointments and sending appointment reminders
  • Verifying insurance benefits when you request it
  • Sending service-related, administrative and scheduling communications
  • Improving our website, services and patient experience
  • Complying with legal obligations and protecting our practice

We do not sell your personal information or share it with third parties for their own marketing purposes.

3. How We Protect Your Information

We use reasonable technical, administrative and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information only in the following circumstances:

  • With trusted third-party service providers that help us operate our website, communicate with patients, schedule appointments, provide analytics, or deliver SMS or email messages
  • When necessary to provide the services you request
  • To comply with legal obligations, subpoenas, court orders or other lawful requests
  • To protect the rights, safety and security of TMS Greenwich, our patients, website visitors or others

Our service providers may use your information only as necessary to perform services on our behalf.

5. Your Rights Regarding Your Information

You may have the right to:

  • Access and obtain a copy of your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information, subject to applicable laws
  • Opt out of marketing communications
  • Withdraw consent to certain uses of your information

To exercise these rights, please contact us at GreenwichTMS@gmail.com.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools (such as Google Tag Manager and Google Analytics) and similar tracking technologies to improve your browsing experience, understand website usage and improve website functionality.

You can adjust your browser settings to refuse cookies or to notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

7. Mobile SMS Messaging Privacy Policy

Information Collected

We may collect information such as your name, phone number, email address and information related to your inquiry or appointment.

Use of Information Collected

We may use the information we collect to respond to your inquiry, schedule appointments, send appointment reminders, send customer service messages and respond to administrative requests.

Sharing of Information Collected

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with service providers only as necessary to deliver services such as customer support, technical support, CRM management, scheduling or message delivery.

Where you have provided separate consent, we may also send marketing messages, such as practice updates and educational information. Marketing messages are only sent when you have opted in, and SMS consent is never a condition of receiving services.

You may reply STOP at any time to opt out of SMS messages. You may reply HELP at any time for assistance.

Message frequency may vary. Message and data rates may apply.

Messaging Terms & Conditions

You agree to receive informational messages from TMS Greenwich, including discovery call confirmations, appointment reminders, scheduling updates and other administrative communications. Message frequency varies. Message and data rates may apply.

For help, reply HELP or email GreenwichTMS@gmail.com. You can opt out at any time by replying STOP. See our full Terms and Conditions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining records, complying with legal obligations, resolving disputes and enforcing applicable agreements.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information online from children under 13. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it. Parents or guardians may contact us on behalf of a minor.

10. Third-Party Links and Services

Our website may contain links to third-party websites, forms, analytics providers, social media platforms or other services. We are not responsible for the privacy practices, security, content or policies of third-party websites or services. Your use of third-party services may be subject to their own privacy policies and terms.

11. Terms and Conditions

Your use of our website, forms and communications is also subject to our Terms and Conditions, which should be reviewed together with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

TMS Greenwich
399 East Putnam Avenue, 2nd Floor, Suite 1, Cos Cob, CT 06807
Email: GreenwichTMS@gmail.com
Phone: (203) 769-1365

For questions specifically related to SMS communications or SMS consent, please contact us at (203) 769-1365.

Terms & Conditions

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Copyright © 2026 TMS Greenwich. All rights reserved. Individual results may vary.

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Sackeim 2020 (NeuroStar Outcomes Registry): 83% and 62% are clinician-rated CGI-S results, patient-rated rates were lower. Dunner 2014: 12-month follow-up with continued medication and TMS retreatment available. Individual results may vary.